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The New Customer Experience Management
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| Autor | Ivaylo Yorgov |
|---|---|
| Kirjastus | Taylor & Francis Ltd |
| Ilmumisaasta | 2023 m. |
| Keel | inglise |
| Lehekülgi | 228 psl. |
| Köide | Kõvakaaneline |
| ISBN | 9781032515069 |
This book offers insights into the triggers of customer aggression against service employees, explores its consequences, and provides practical advice for handling abusive customers and mitigating the damage they inflict.