• Book cover of: How to Measure Customer Satisfaction. By: Nigel Hill

How to Measure Customer Satisfaction

Nigel Hill

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Autorius Nigel Hill
Kalba Anglų k.
Leidimo metai 2003 m.
Puslapių skč. 160 psl.
Viršelis Minkštas viršelis
ISBN 9780566085956
Leidimas 2 ed

How to Measure Customer Satisfaction

Written by three leading practitioners, this is a practical guide to running an effective customer satisfaction measurement programme. The book also covers ways of gaining understanding and ownership of the CSM programme throughout the organisation.

Book cover of: How to Measure Customer Satisfaction. By: Nigel Hill

How to Measure Customer Satisfaction

€62,65
€62,65