Managed Heart

Tavaline hind €39,00
Kiirkuller (2-3 tööpäeva)

Arlie Russell Hochschild

352

2012

Paperback / softback

University of California Press

Vöötkood: 9780520272941

In private life, we try to induce or suppress love, envy, and anger through deep acting or emotion work, just as we manage our outer expressions of feeling through surface acting. This title examines two groups of public-contact workers: flight attendants and bill collectors.