23% maha

Gemba Walks for Service Excellence

€52,79 €68,62

TASUTA kohaletoimetamine

1 laos

Robert Petruska

100 leheküljed

2012 aasta

Pehme kaanega

Vöötkood: 9781439886748

This book guides readers on a journey towards organizational effectiveness that supports a culture of service excellence. It provides a fresh perspective on how to apply Gemba Walks to identify new service delighters and make a lasting positive impression on customers. Using an abundance of color pictures and hand-drawn graphics, Robert Petruska

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