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Delivering Excellent Service Quality in Aviation
A Practical Guide for Internal and External Service Providers
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€176,00
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Autor Mario Kossmann
Kirjeldus
A practical guide for both external and internal service providers in an aviation context to implementing an effective way to control the service quality as perceived by their customers, this work is useful for those service providers that are not yet systematically managing their service quality.
Delivering Excellent Service Quality in Aviation