Total Quality Management (TQM)

Discover the essential guide to enhancing organizational performance with Total Quality Management (TQM) by Sunil Luthra. Published by Taylor & Francis Ltd in 2020, this comprehensive hardback edition spans 198 pages and delves into the critical elements of TQM. In today’s competitive landscape, understanding customer needs is paramount for achieving total customer satisfaction. This book offers valuable insights into integrating all phases of TQM, ensuring the delivery of defect-free quality products. With practical strategies and a clear framework, Total Quality Management (TQM) equips readers with the knowledge necessary for effective implementation. Perfect for professionals and students alike, this resource is a must-have for anyone looking to elevate their organization’s quality standards and customer satisfaction levels.